Troubleshooting Common Problems with Time and Place
- Cannot find License File...
- License File is Invalid.
- System hangs on Calculating Grid, no response
- Setup has run into a conflict with a running application...
- OLE Automation Error on calculating grid.
- Asset labels appear in strikeout text and cannot be reserved.
- Unable To Load or Register Custom Control....
- Having Trouble Adding or Deleting Rows from Data Grids
- After Deleting reservation and redrawing the Time appears to be blocked out but reservation does not exist.
- The escape key does not get out of an action (add, move, delete, etc) in progress as described in the manual
- Upon entering Time and Place a "Database is Corrupt" or "Invalid Database File Format" or "Unrecognized Database Format" or "Not a Valid Bookmark" message is given
- Maximum Licensed Users Exceeded Message
- Setting Date for Reports Gives Results for 1900.
In addition you may wish to check the Time and Place Revision History to see if your problem may have been addressed in a more current revision.
If you need additional help you may reach Facility Innovations at service@facilityinnovations or by phone at (626)810-8031
(Also sometimes shown as "Invalid File Name or Number")
The license file (T&P.LIC) enables the software to run. It is looked for in the database directory and this message is given if it cannot be found. There can be two causes to this problem
1. The software is not looking in the correct location for the database. This can be because the files have been moved, mapped to different drive letters, or the connection to the network has been interrupted, causing the drive mappings to be lost. If you need to see or change the database directory in the 16 bit version it is in the T&P.INI file in the Database setting of the [Files] Section. In the 32 bit version it is contained in the registry in HKEY_CURRENT_USER\Software\VB and VBA Program Settings\T&P\Files\Database.
2. The License file has not been copied to the Database Directory. Note that the setup program does NOT copy the license file. This is done deliberately since the license file might be coming from one of several sources and to allow users downloading evaluation software to perform the installation while waiting for the license file via e-mail.
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Time and Place performs an internal check on the contents of the license file to insure that it has not been tampered with. The most common cause of this problem is that the license file has been modified in the process encoding or decoding it for e-mail transfer. If the license file is not exactly 100 bytes long it undoubtedly has been modified, however shortening it to 100 bytes will not solve the problem (the internal check is more complicated than just file length). If an alternate e-mail system is not available a license will need to be mailed on diskette.
A T&P.LIC file of zero bytes is sometimes created by the program when one is missing. Such a zero-length file is, of course, invalid.
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There may be no visible hours, causing the system to calculate indefinitely to find what to display. Check the T&P.INI file in your Windows directory. (for the 32 bit version check the registry in HKEY_CURRENT_USER\Software\VB and VBA Program Settings\T&P\) If all of the values in the [Days] or [Times] section are 0 then set at least one from each to 1. Then Open Time and Place and use the View/GridProperties Menu selection to set the Days and Hours correctly.
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This message occurs if there are other applications using the OLE2 library files. There are some stealth applications that have no window and some applications whose window might be overlooked, such as the Microsoft Office toolbar. Check the task list to be certain.
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This can be caused by an invalid, empty, or missing [Intl] section in the WIN.INI file. Check your WIN.INI file. Rebuild the [Intl] section using the Regional Settings application in the Control Panel.
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Strikeout text in the label indicates that the asset does not meet the requirements of the reservation being made. For example it may not be able to hold the correct number of persons. When moving or copying a reservation these values are taken from the source reservation. When creating new reservations they are taken from the last reservation made or changed if Use Previous Reservations as Default for New is enabled in the Defaults Tab of Grid Properties. In order to change the values for the next reservation (to enable the rows) use the first ("book") toolbar button when no reservation is selected.
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The ActiveX controls (also called OLE controls or OCX files) are OLE servers that must be registered in the Windows Registry. This should be done automatically as part of installation. The OCX files themselves are typically placed in the Windows\System directory. This error can occur if a user tries to run Time and Place on a client system on a network without running setup on that client. It can also occur if the user simply copies the T&P directory from one system to another or if the Windows installation is deleted and replaced. The error can also occur due to errors in setup, conflicting applications, or on the diskettes that prevent one or more files from being loaded into the Windows\System Directory. In many cases the OCX file also require helper DLL files in order to load so the lack of the support DLL can cause the OCX to fail even though it was successfully copied during setup.
Rows are added to data grids by typing in the last row of a grid (labeled with an *). If your do not see such a row then the grid is not enabled for adding records. Once entry is begun the row will jump to the second to last one and be labeled with a pencil. The pencil is an indication that the row is being created but not yet saved to disk. You may wish to be certain to move to another row before exiting the form to be assured that the row was saved before closing the form.
Rows are deleted by selecting the row using the row selectors at the left of each row and then using the delete key on the keyboard. Multiple rows can be selected by holding the control key while selecting rows. All rows in the table can be selected by clicking in the table header (the label immediately above the column headings in the table.
If the delete key does not cause the selected rows do be deleted then either the table is not enabled for deleting or the table does not have the "focus". Only one control on a form receives messages from the keyboard. In a typical data entry form this would be the field that you are entering data into.
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After Deleting a Reservation and Redrawing the Time Still Appears to be Blocked Out.
This is a known problem apparently the result of a flaw in Visual Basic. Once a new reservation is made or a different reservation is selected the 'phantom' time block will disappear. We beleive that this problem will occur far less frequently in version 2.0.47 or later.
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The Escape Key does not interrupt an action in progress as described in the manual.
This appears to be related to the individual copy of windows and whether the escape key is passed through to the active program. We have observed different behavior on seemingly identical computers. The behavior appears to be somewhat related to the 'Show Window Contents While Dragging' selection in the Display settings in Control Panel. We recommend setting this OFF for Time and Place.
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(The Database is Corrupt message is given when working on a database of the same release as the engine, for example if using the 16 bit version of Time and Place or if using the 32 bit version of Time and Place on an Access 97 database. The Invalid Database Format message is given when working with and earlier form of the database, such as using the 32 bit version of Time and Place with a 16 bit database)
When a user opens a MDB file the data engine checks for page locks that cannot be attributed to any current user (such as if they exited the program abnormally). This problem is corrected by running the database repair function in Time and Place data utilities or in Microsoft Access. Some cases may require both the repair and compact.
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The Software gives an "Licensed Number of Users Exceeded" message
Sessions which terminate abnormally may not clear out their session record and appear to still be active. The user count can be reset using the Time and Place Database Utilities.
Starting in version 2.0.47 you do not have to get other users off of the system in order to reset the user count, however if there really are more users than your license will allow then there is a slight chance that a user might get this message in the middle of their session.
NOTE: Multiple sessions of Time and Place on the same computer each count as a separate user!
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Change your Windows Short Date Format (Start|Settings|Control Panel|Regional Settings) to have a four digit year, i.e. m/d/yyyy instead of m/d/yy. This is considered good general practice.
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Last modified: August 20, 2009